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RMA - Return Material Authorization Request Form
Order Number:
Business Name:
Name on Card
Email Address
I would like to return the following Items:
Item S/N
Item 1
Item 2
Item 3
Item 4
Item 5
Reason for Return:
 Return Policy

 All equipment purchased on Credit Card comes with a 30-day return policy.  Credit for the return does not include freight to the Merchant or freight from the Merchant to Credit Card Terminal.   If the equipment is not returned in sold condition with the original box, correct serial numbers, stickers and all accessories, then a restocking fee of 25% of the purchase price can be applied to your return.  All original merchandise must be sent back (power packs, cords, paper) or you will be charged for the missing items.  Equipment shipped back without an RMA will be rejected or sent back to the Merchant.   Special orders cannot be returned. 

Communication Issues

Make sure your phone line is analog and not digital. Terminals using a modem are built and designed around analog phone lines.  Most of the time these terminals will not communicate over a digital phone line.  We suggest you upgrade to a dual communication terminal, such as a VX510 Dual Com, Omni 3750 Dual Com, VX570 Dual Com or Hypercom Optimum 4220 Dual Com and communicate over the DSL/Cable line (internet). If you have digital phone lines and wish to upgrade to one of the above, we will waive a restocking charge, however you will be subject to freight charges.  If you are just returning a unit you will be subject to a 25% restocking fee plus no credit for freight for a phone line issues.

Programming Issues

If a unit is returned or exchanged for programming issues, you can be subject to freight charges as well as a $25.00 bench charge for testing unit when no problems are found. 

Restrictions to return items

Paper, ribbon, damaged or used equipment, sofware, custom made items, and special order equipment are non-returnable.
Exchange & Replacement Policy

Credit Card will honor warranties, returns and exchanges on all equipment purchased from us for (30) thirty days.  Once we received damaged or problem unit, we will ship out replacement at no charge same way original order was shipped.  For merchant to receive a terminal immediately merchant is required to purchase replacement and once the returned unit is received and diagnosed, merchants card will be credited as per Return Policy.  After 30 days, new equipment purchased and golden warranty not taken, merchant will have to contact manufacturer for warranty consideration.  Credit Card warrants refurbished equipment for one year from date of purchase. By submitting this request, merchant has read the above policies and agrees to their terms.

Phone/Fax Number


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